Privacy Policy
1. Data Controller
This service is operated by Shahmat Taxi, hereinafter referred to as "we", "us", or the "Service".
Contact Email: [email protected]
2. Information We Collect
To provide our transportation services, we collect the following information:
- Full name
- Phone number (including international format)
- Email address (optional)
- Pickup location and destination
- GPS location (for driver navigation)
- Travel dates
- Photos of tickets or travel documents
3. Purpose of Data Processing
- To organize trips and assign passengers to drivers
- To navigate drivers to the pickup location
- To communicate with passengers regarding their trips
- To improve the quality of our services
4. Legal Basis for Processing
We process personal data on the following legal bases:
- Consent — passengers voluntarily provide their personal information when making a booking.
- Legitimate Interest — to provide the requested transportation service.
5. Data Sharing
The following information is shared only with the assigned driver:
- Passenger's name
- Phone number
- Pickup address
We do not sell, rent, or disclose personal information to third parties for marketing purposes.
6. Third-Party Services
To operate our services, we use trusted third-party providers in the following categories:
- Database and authentication services — servers located in the EU
- Website hosting — servers located in the EU
- Email services — servers located in the EU
- Mapping and geocoding services — publicly available providers
All service providers are carefully selected and are required to comply with appropriate data protection and security standards.
7. Data Retention
- Active trip records — 2 years
- Cancelled bookings — 90 days
- Ticket photos — retained according to our data retention policy
8. Your Rights
Under the Israeli Privacy Protection Law (Amendment No. 13, August 2025), you have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your personal data
- Receive your data in a structured and portable format
- Withdraw your consent at any time
To exercise your rights, please contact us at: [email protected]
9. Cookies
Our website does not use cookies to track users. We use cookie-free analytics to improve our services.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any significant changes will be published on this website.
11. Children's Privacy
This service is not intended for individuals under the age of 16. We do not knowingly collect personal information from minors. If we become aware that personal data has been collected from a person under the age of 16, we will delete such information as quickly as possible. If you are a parent or legal guardian and believe that your child has provided us with personal information, please contact us at [email protected].
12. Data Breach Notification
In the event of a data security incident affecting personal information, we undertake to:
- Notify the Israeli Privacy Protection Authority within 72 hours of becoming aware of the incident, where required by law.
- Inform affected users as soon as reasonably possible.
- Immediately take appropriate measures to minimize potential harm and prevent further incidents.
- Document the nature of the incident, its scope, and the corrective actions taken.
13. Automated Decision-Making
We do not use automated profiling or automated decision-making based on your personal data. All trip assignments are made manually by our administrators. No automated system affects your rights or access to our services.
14. How to Withdraw Your Consent
You may withdraw your consent to the processing of your personal data at any time by:
- Sending an email to [email protected] requesting withdrawal of your consent.
- Using your account settings in the privacy section of our website.
- Contacting our customer support by phone.
Withdrawing your consent does not affect the lawfulness of processing carried out before the withdrawal. Please note that withdrawing consent may limit our ability to provide certain services.
15. Contact Information
If you have any questions regarding this Privacy Policy or the processing of your personal data, please contact us at: [email protected]
